Condiciones de servicio

COMPRANDO UN VESTIDO DE ENCAJE GRACE LOVES QUE ENTIENDA:

Your Made to Order Customised gown will not be made to your exact measurements but to your corresponding size ranges. 
For Made to Order Customised gowns, you will need to supply all your measurements 6 months before your wedding date (known as your ‘lock in date’) even if your Grace Loves Lace stylist already has completed your measurements at your appointment. 
Made to Order Standard gowns are made to a standard shoulder to floor height of 155cm
Las alteraciones son parte de su viaje nupcial; su vestido puede requerir alteraciones a su propio costo. Grace Loves Lace no se hace responsable de cualquier ajuste o alteración que sea necesario hacer en su vestido (a menos que sea un defecto de fabricación genuino).
Your gown will be dispatched: 

5 months after your purchase date of a Made to Order Standard gown, unless delayed dispatch is requested and approved.
6-8 weeks before your wedding date if you are a Made to Order Customised bride. 
2-4 weeks before your wedding date if you are a Priority Made to Order Customised bride. 
3-5 business days after ordering a Ready to Wear gown. 
If you cancel your Made to Order Customised gown within 30 days of purchasing, you will be charged a cancellation fee of $300USD.

If you cancel your Made to Order Customised gown between 31 days, and your lock in date the cancellation fee is $500USD.
If you cancel your Made to Order Standard gown within 7 days of purchasing, you will not be charged a cancellation fee .
If you cancel your Made to Order Standard gown between 8 and 30 days of purchasing, you will be charged a cancellation fee of $500USD. No cancellations are possible after 30 days from the purchase date.
Your Made to Order Standard gown cannot be cancelled or refunded after 30 days under any circumstance as your gown will go into production 7 days from purchase.
Similarly, your Priority Made to Order Customised gown cannot be cancelled or refunded under any circumstance as your gown will immediately go into production.

Política de aceptación de pedidos

La recepción de una confirmación de pedido electrónica o de otro tipo no significa que aceptemos su pedido, ni constituye una confirmación de nuestra oferta de venta. Grace Loves Lace se reserva el derecho, en cualquier momento tras la recepción de su pedido, de aceptar o rechazar su pedido por cualquier motivo. Los artículos adquiridos son exclusivamente para uso personal y no pueden utilizarse con fines comerciales. Tras la cancelación de un pedido, haremos todos los intentos razonables para ponernos en contacto con usted utilizando los datos proporcionados. Todo el dinero recibido se reembolsará utilizando el método recibido.

Responsabilidad

Grace Loves Lace, incluyendo nuestros directores, socios, accionistas, empleados y otras terceras partes asociadas con el funcionamiento de este sitio web no se hace responsable en la medida máxima permitida por la ley a usted o cualquier otra persona por cualquier pérdida de ingresos, beneficios, contratos, buena voluntad o pérdidas financieras o daños sin limitación sufridos como consecuencia de negligencia o de otro tipo que surjan en relación con el uso de este sitio web o los productos vendidos en él. 

Precios

Los precios están sujetos a cambios sin previo aviso. Es posible que el país de destino añada aranceles e impuestos a su paquete. Usted será responsable de estos en el momento de la entrega y no están incluidos en el total de su pedido. Los países con las monedas nominadas de AUD, GBP, EURO, CAD o NZD se cobrarán en estas monedas. Todas las demás monedas no especificadas se cobran en dólares estadounidenses; los precios que aparecen en el sitio web son aproximados y el tipo de cambio real que se cobra en su tarjeta de crédito lo establece su banco o el proveedor de la tarjeta de crédito. 

Por favor, tenga en cuenta que somos una empresa con sede en Australia y que al hacer el pedido se le puede cobrar una comisión por transacción internacional. Esto es impuesto por su banco y no tenemos ningún control sobre esta tasa. Lo mejor es que se ponga en contacto con su banco si tiene alguna duda. 

Métodos de pago

Nuestra pasarela de pago acepta actualmente VISA, Mastercard y PayPal. Si desea utilizar una tarjeta American Express, puede hacerlo a través de PayPal y deberá seleccionar esta opción. Para nuestros clientes en Australia, ofrecemos Lattitude Pay, con el que puedes elegir pagar quincenalmente durante 6-24 meses. Para nuestros clientes de EE.UU., ofrecemos ZIP Pay como opción de pago, lo que permite a las novias asegurar su vestido en el acto y en 4 plazos quincenales.Las condiciones de este método de pago se acuerdan en el momento de la compra del artículo y con la empresa que proporciona el acuerdo de pago.

Por favor, tenga en cuenta que somos una empresa con sede en Australia y que al hacer el pedido se le puede cobrar una tasa de transacción internacional. Esto es impuesto por su banco, y no tenemos ningún control sobre esta tasa. Lo mejor es que se ponga en contacto con su banco si tiene alguna duda.

Divisas, aranceles e impuestos

Los derechos de importación y los impuestos pueden ser aplicables en su país. Siempre recomendamos a las novias que realicen pedidos desde fuera de Australia que consulten con su departamento de importación/aduanas para obtener un coste estimado, de modo que sean conscientes de cualquier cargo que deban pagar.

AUSTRALIA
When purchasing within Australia, all prices are in Australian dollars and are inclusive of Goods and Services Tax (GST).

UNITED STATES OF AMERICA
Import duties and taxes may be applicable in your country. Orders to the United States are shipped on a Delivery Duties Unpaid (DDU) basis. The North American and Australia Free Trade Agreement ensures duties and taxes are kept to a minimum. However, as these orders are shipped DDU you may be charged duties and taxes by your local customs authority.

Los aranceles e impuestos se calculan en función del artículo solicitado, el valor y el destino del pedido. No podemos estimar el importe de estos gastos, ya que son recaudados por las autoridades aduaneras locales y varían de un Estado a otro.

UK & EUROPE
Import duties and taxes may be applicable in your country. Orders placed after 17 April 2017 can be shipped to the United Kingdom and Europe (excluding countries not listed in the table below) purchased in either Pound Sterling or Euro are shipped on a Delivery Duties Paid (DDP) basis.

This means that the price shown at checkout is final and you will not be charged anything more by your local customs authority to receive your order. Included in the checkout price are import duties and VAT.

THE FOLLOWING COUNTRIES ARE SHIPPED DUTIES AND TAXES PAID (DDP):

Andorra
Belgium
Cyprus
Estonia
Germany
Iceland
Liechtenstein
Macedonia
Netherlands
Portugal
Slovenia
Switzerland

Bosnia and Herzegovina
Czech Republic
Finland
Greece
Italy
Lithuania
Malta
Norway
Republic of Ireland
Serbia
Spain

Belarus
Croatia
Denmark
France
Hungary
Latvia
Luxembourg
Moldova
Poland
Romania
Sweden
Vatican

REST OF THE WORLD
Orders placed to be shipped to any other Country not listed above are priced in US Dollars and are delivered on a Delivery Duties Unpaid (DDU) basis. As these orders are shipped DDU you may be charged duties and taxes by your local customs authority. Duties and taxes are calculated based on what item was ordered, the value and the destination of that order. We are unable to estimate what these charges will be as they are levied by your local customs authority and vary from Country to Country. All charges must be paid by the customer to ensure your order is released by customs, failure to do so may cause your delivery to be abandoned. We will not be held responsible for any loss or damage caused by the abandonment of your delivery.

Anulación de pedido

Vestidos de fiesta

Consulte la sección Devoluciones y cambios más abajo para su vestido Ready to Wear, ya que estos artículos se enviarán entre 3 y 5 días laborables después de la compra.

Batas estándar por encargo

Si compra un vestido estándar por encargo, puede anular su pedido hasta 7 días después de la fecha de compra y recibir el reembolso íntegro.

If you cancel your order between 8 and 30 days from purchasing your gown, the cancellation fee will be $500USD. This covers the cost of administration, lace allocation, pre-production and pattern preparation associated with your order.  After 30 days you will be unable to cancel you order.

Envío retrasado: si se acuerda un envío retrasado con su estilista, no podrá realizar ningún cambio ni cancelar su pedido transcurridos 7 días desde la compra, independientemente de la fecha de envío.

Batas personalizadas por encargo

If you cancel your order within 30 days of purchasing your MTO gown, you will be charged a cancellation fee of $300USD. If you cancel between 31 days, and your ‘lock in date’ the cancellation fee is $500USD. This covers the cost of administration, lace allocation, pre-production and pattern preparation associated with your order.

Once your measurements are locked-in, you will be unable to cancel you order as the gown will have gone immediately into production.

You must contact the Customer Experience Team (cx@graceloveslace.com) within the prescribed timeframes to be eligible for a cancellation up to your ‘lock in date’, Any requests for a cancellation outside of these timeframes will not be accepted.

Prioridad Vestidos a medida por encargo

Dado que su vestido entra directamente en producción en el momento de la compra, no podrá modificarlo ni cancelarlo.

Todos los demás artículos

For all other items, other than those listed above, refer to the appropriate Returns and Exchanges policy.

Devoluciones y cambios

Estándar por encargo

A refund is available within 7 days of ordering your Made to Order Standard wedding gown. As your gown is made especially for you to your standard dress size, we are unable to offer returns of exchanges.

If you cancel your order between 8-30 days from purchasing your gown, the cancellation fee will be $500USD. This covers the cost of administration, lace allocation, pre-production and pattern preparation associated with your order.
Transcurridos 30 días, no podrá anular su pedido.
In the unlikely event of manufacturing fault, please contact our Customer Experience team (cx@graceloveslace.com) within 7 days of receiving your order. Please provide updated measurements and images for our production team before the gown is returned.

Hecho a medida

As your gown is made especially for you to your gown size ranges and height, we are unable to offer returns or exchanges.

Please ensure your measurements are correct prior to your lock in date. We do not take responsibility for any adjustments or alterations needed to be made on your gown.
In the unlikely circumstance have concerns regarding the fit of your gown, you must contact our Customer Experience Team (cx@graceloveslace.com) within 7 days of receiving your order.
Should you wish to change your gown or wedding date, you are able to do so prior to your lock-in date; you will need to pay any difference in price, or should the selected gown be a lower price the balance will be provided in the form of a credit note. You may be subject to additional Priority Fees.
If you cancel your order within 30 days of purchasing your Made to Order Customised gown, the cancellation fee will be $300USD.
If you cancel between 31 days, and your lock in date the cancellation fee is $500USD. If your lock in date falls before either of these dates then that is your last day you can cancel. This covers the cost of administration, lace allocation, pre-production and pattern preparation associated with your order. Once your measurements are locked-in, you will be unable to cancel you order as the gown will have gone immediately into production.
For Priority Made to Order Customised gowns, once your measurements are locked-in, you will be unable to cancel you order as the gown will have gone immediately into production. You will not be subject to any refund.

Listo para usar

An exchange or credit note is available within 7 days of you receiving your Ready to Wear item.

Once your return has been confirmed, we must receive your item within 14 days if located in Australia or 21 days if located overseas.
Items must be returned in original condition (free of makeup, marks and stains), and must not have been worn, altered or washed, with any tags remaining in place.
Return shipping costs will be the responsibility of the bride along with any additional costs incurred.
In the unlikely event of manufacturing fault, please contact our Customer Experience team (cx@graceloveslace.com).

Pre Order Gowns

An exchange or credit note is available within 7 days of you receiving your Pre Order Ready to Wear gown.

Once your return has been confirmed, we must receive your item within 14 days if located in Australia or 21 days if located overseas.
Items must be returned in original condition (free of makeup, marks and stains), and must not have been worn, altered or washed, with any tags remaining in place.
In the event of manufacturing fault, please contact our Customer Experience team (cx@graceloveslace.com).

Online Sale

All sales are final. We do not accept returns or refunds on online sale items.

Any alterations, cleaning or repairs are to be made at your own expense.
Your online sale gown will be dispatched within 21 days from the placement of your order.

Accesorios

Including Veils, Shoes, Jewelry (excluding earrings).

Exchanges, store credits or refunds are accepted within 30 days of receiving your item, excluding earrings.

Exchanges are subject to stock availability. You will be liable for any additional postage involved with returning your item/s and in the event of an exchange, you will be liable for the re-shipping cost.
To protect your health and the health of others, we do not accept returns or refunds for change of mind on purchases of our pierced earrings.

Please contact our Customer Experience Team (cx@graceloveslace.com) to arrange for your item to be returned. Once confirmed, we must receive your item within 14 days if located in Australia or 21 days if located overseas.
In the event of manufacturing fault, please contact our Customer Experience team (cx@graceloveslace.com).

Occasionwear

Including Bridesmaids dresses and Grace Mini collections.

Exchanges, store credits or refunds are accepted within 30 days of receiving your item.

Items must be returned in original condition (free of makeup, marks and stains), and must not have been worn, altered or washed, with any tags remaining in place.
Exchanges are subject to stock availability. You will be liable for any additional postage involved with returning your item/s and in the event of an exchange, you will be liable for the re-shipping cost.
Please contact our Customer Experience Team (cx@graceloveslace.com) to arrange for your item to be returned. Once confirmed, we must receive your item within 14 days if located in Australia or 21 days if located overseas.
In the event of manufacturing fault, please contact our Customer Experience team (cx@graceloveslace.com).

Reembolsos

If you are eligible for a refund, all items will undergo quality control upon receipt of the item. Exchanges, credit notes and refunds are only available after the items have passed quality control. If for any reason your item does not pass QC, Customer Experience will contact you with your options.  If, after assessment, your item does not pass our quality control checks, you will not be offered a replacement, repair or refund and we will return the item to you. 

Sólo se ofrecerá un reembolso en los casos de defectos de fabricación importantes, cuya existencia se determinará a discreción de nuestro Director de Control de Calidad, tras una evaluación exhaustiva de su artículo. 
In the event of a manufacturing fault, return postage will be reimbursed by Grace upon receipt and assessment of the Grace item/s. However, in the event of a change of mind, you will be liable for any additional postage to return your item and the purchase of the new.

Grace Loves Lace se reserva el derecho de rechazar una reparación, un reemplazo o un reembolso si no nos notifica el fallo o el problema en los 7 días siguientes a la recepción de su pedido, y/o no devuelve el artículo a petición de nuestro estudio en un plazo de 14 días si se encuentra en Australia o 21 días si se encuentra en el extranjero.

Alteraciones

If you have any fit concerns upon receiving your gown, please contact our Customer Experience Team (cx@graceloveslace.com) within 7 days of receiving your gown and our team of alteration specialists will assess your unique situation, we will require images of you wearing the gown and your current measurements. Your gown is made per the intended design and to your size ranges and height, not your exact measurements.  

Alterations are part of the bridal journey. You may wish to alter your gown to achieve your desired fit upon receiving; such associated costs will be at your expense so please factor this into your wedding dress budget. If your measurements change from what was confirmed at your lock in date, you will be liable for any alteration fees incurred. We are unable to offer in-house alterations, however we can offer advice, guidance, and alteration instructions, should you choose to consult a third-party seamstress. Grace are not liable for any costs incurred or responsible for alterations completed by a third party.    

Grace do not take responsibility for any adjustments or alterations needed to be made on your gown (unless a genuine manufacturing fault is determined).  

 In the unlikely event of a manufacturing fault, please contact our Customer Experience Team. Upon assessment from our Quality control team, if a manufacturing fault is found, all costs will be paid by Grace including shipping. If you decide not to send your dress back to Grace for any reason, we will no longer be liable. 

Plazos de entrega

Los plazos de entrega indicados a continuación son sólo estimaciones. Grace Loves Lace no se hace responsable de los retrasos en las entregas ni de las pérdidas o daños relacionados con los retrasos en las entregas.

Si se encuentra en Australia, su bata se enviará a través de Australia Express Post, DHL o TNT, que tarda entre 1 y 4 días laborables en llegar y entre 3 y 10 días laborables para Australia Occidental. Nuestro equipo de envíos le enviará información de seguimiento para que pueda rastrear su paquete. 
Todos los pedidos internacionales se envían a través de UPS Express o DHL, que tardan entre 3 y 10 días laborables en llegar. Nuestro equipo de envíos le enviará información de seguimiento para que pueda rastrear su paquete. 
Para más información, consulte nuestra política de envío y entrega en el sitio web.

Términos y condiciones de las promociones de marketing

Más información aquí.